Refund Policy
At The 2nd Charleston American Mahjong Co., each product is made to order specifically for you. Because production may begin shortly after an order is placed, all sales are considered final and orders cannot be canceled once submitted.
We do offer refunds or replacements in limited circumstances when an item arrives damaged, defective, or incorrect.
We do not offer refunds for:
- Changing your mind after placing your order.
- Receiving the design, size, and product you selected at checkout when it matches the product listing.
- Colors that do not coordinate with your décor, Mahjong tiles, racks, or other accessories.
- Slight variations in color, size, placement, or finish that may naturally occur during printing and production.
- Colors appearing slightly different in person due to monitor or phone settings, lighting, photography, screen brightness, saturation, or contrast.
- Minor size variations or slight imperfections in border or edge alignment within approximately 1 inch of the listed dimensions.
We do offer assistance for damaged, defective, or incorrect items.
If your order arrives damaged, defective, or incorrect, please contact The 2nd Charleston American Mahjong Co. within 7 days of delivery. Include your order number and clear photos showing the issue so we can review it and make it right.
Qualifying issues may include:
- Printing defects: significant print errors, banding, severe misalignment, or excessive dye bleeding caused during production.
- Material defects: peeling, delamination, structural flaws, or defects involving the neoprene, rubber backing, fabric, or other product material.
- Shipping damage: products that arrive torn, crushed, punctured, or otherwise physically damaged during transit.
- Incorrect item: receiving a different design, size, color option, or product than the one ordered.
Because our products are individually produced to order, approved claims may be resolved through a replacement or refund, depending on the circumstances.